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Support & Help Center

We're here to help you get the most out of TradingPal

All Systems Operational

Get in Touch

📧
Email Support

General inquiries and assistance

support@tradingpalapp.com
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Privacy & Data

Privacy concerns and data requests

privacy@tradingpalapp.com
⚖️
Legal Inquiries

Terms, licensing, and legal matters

legal@tradingpalapp.com

Frequently Asked Questions

When will TradingPal be available?
TradingPal is coming soon to iOS! Join our waitlist to be notified when we launch and get early access.
What platforms does TradingPal support?
TradingPal will initially launch on iOS (iPhone and iPad). We're planning Android support for a future release.
Is TradingPal a financial advisor?
No. TradingPal is an educational and psychological support tool. It does not provide financial, investment, or trading advice. Always consult licensed professionals before making trading decisions.
How much does TradingPal cost?
We'll offer multiple subscription tiers to fit different needs. Pricing details will be announced closer to launch. Free trial periods will be available.
What markets and brokers does TradingPal support?
TradingPal integrates with major market data providers to support stocks, options, futures, and crypto. We're broker-agnostic—you can trade with any broker and journal your trades in TradingPal.
Is my trading data secure?
Absolutely. We use industry-standard encryption, secure cloud infrastructure, and never share your personal trading data with third parties for advertising. See our Privacy Policy for full details.
How does the AI coach work?
Our AI psychology coach uses advanced language models to provide personalized insights based on your trading journal entries, patterns, and psychology. It learns your trading style and helps you identify psychological barriers and develop winning mindsets.
Can I export my trading data?
Yes! You can export your trade journal, analytics, and performance data at any time in various formats (CSV, PDF, etc.).
What if I want to cancel my subscription?
You can cancel anytime through your Apple ID settings. Your access continues until the end of the current billing period. See our Terms of Service for refund policies.
Do you offer team or business plans?
We're exploring enterprise solutions for trading firms and educational institutions. Contact us at support@tradingpalapp.com to discuss your needs.

Account & Billing

Subscriptions are managed through the Apple App Store. For billing questions:

For other account issues, email support@tradingpalapp.com

Technical Issues

If you experience technical problems:

If issues persist, contact support@tradingpalapp.com with:

Feature Requests

We love hearing from our users! Have an idea for a new feature or improvement? Email us at support@tradingpalapp.com with your suggestion. We review all feedback and consider it for future updates.

Response Times

We typically respond to support requests within 24-48 hours during business days. For urgent issues, please include "URGENT" in your email subject line.